Jurnal Manajemen Dakwah
Vol. 14 No. 1 (2026): JMD

DIGITAL COMMUNICATION GOVERNANCE IN THE MANAGEMENT OF ZAKAT AT THE NATIONAL ZAKAT AGENCY (BAZNAS)

Ahmad Munawaru Zaman (universitas Pamulang)
Dodo Murtado (Kementerian Agama RI)



Article Info

Publish Date
30 Jun 2026

Abstract

Digital communication governance plays a strategic role in boosting zakat fund collection. This study aims to analyze digital communication strategies and their effectiveness in increasing zakat collection. Employing a descriptive qualitative approach, the study gathered data through document analysis, observation of zakat institutions' communication activities, and a literature review on governance and public communication. The results indicate that zakat institutions implementing principles of information transparency, two-way dialogue, and digital media utilization tend to achieve higher levels of zakat collection. However, challenges persist regarding the consistency of information dissemination, limited digital literacy among some mustahik (beneficiaries), and suboptimal public feedback mechanisms. These findings underscore the importance of integrating good governance with participatory digital communication strategies to enhance the effectiveness of zakat management and boost zakat collection by BAZNAS.  Keywords: Governance, Digital Communication, zakat

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Journal Info

Abbrev

jmd

Publisher

Subject

Religion Economics, Econometrics & Finance

Description

Jurnal Manajemen Dakwah is a biannually journal published by UIN Syarif Hidayatullah Jakarta in cooperation with Asosiasi Profesi Dakwah Indonesia (APDI). This journal exists as a means of publishing works with a focus in the field of dakwah management. The scope of the journal includes dakwah ...