Advances in Management & Financial Reporting
Vol. 4 No. 3 (2026): June - September

The Impact of Service Quality and Accessibility of BRILink Agents on Financial Inclusion

Anang Anang (Sekolah Tinggi Ilmu Ekonomi Yapis, Dompu, Indonesia)
Ega Saiful Subhan (Sekolah Tinggi Ilmu Ekonomi Yapis, Dompu, Indonesia)
Rizky Ramadhan (Sekolah Tinggi Ilmu Ekonomi Yapis, Dompu, Indonesia)



Article Info

Publish Date
15 Aug 2026

Abstract

Purpose: This research aims to determine the effect of Agen BRILink's service quality and accessibility on community financial inclusion, hypothesizing positive and significant partial and simultaneous impacts. Research Method: A quantitative descriptive survey was conducted with 100 purposively sampled respondents (at least 18 years old, residents, and active users) in Manggelewa Sub-district, West Nusa Tenggara. The independent and dependent variables were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS 3.0. Results and Discussion: Service quality and accessibility positively and significantly increase financial inclusion, both in partial and simultaneous effects. The structural model explains 68.9% of the variance in financial inclusion, with accessibility as the dominant driver, with a much larger effect size than service quality. Implications: Banks and financial authorities should prioritize rural spatial mapping for new agent placements and strengthen technical assistance to help agents maintain consistent transaction service. Originality: This study uniquely examines the effectiveness of branchless banking directly at the rural sub-district level, highlighting the interaction between geographical infrastructure barriers and grassroots financial behavior.

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Journal Info

Abbrev

AMFR

Publisher

Subject

Economics, Econometrics & Finance

Description

Founded in 2023, Advances in Management & Financial Reporting publishes original research that promises to advance our understanding of Fianancial management & Financial Reporting over diverse topics and research methods. This Journal welcomes research of significance across a wide range of primary ...