Perlindungan Hukum bagi Konsumen Akibat Pemadaman Listrik Massal di Aceh Tahun 2025 (Analisis Pasal 28-29 Undang-Undang Nomor 30 Tahun 2009 Tentang Ketenagalistrikan)

Nabilla Azmi Nur Hikmah (Program Studi Ilmu Hukum, Universitas Muhammadiyah Jember)
Akmad Maimun (Program Studi Ilmu Hukum, Universitas Muhammadiyah Jember)

Jurnal Kajian Hukum Dan Kebijakan Publik
Vol. 4 No. 1 (2026): Juli - Agustus

The mass power outage that occurred in Aceh Province between late September and early October 2025 caused significant economic losses and disrupted various community activities. This incident raised legal issues concerning consumer protection and the liability of PT PLN as the national electricity provider. This study aims to analyze the legal protection available to consumers affected by the 2025 Aceh power outage and to examine PT PLN's liability under Articles 28 and 29 of Law Number 30 of 2009 on Electricity. This research employs a normative juridical method using statutory, conceptual, and case approaches. Legal materials were analyzed using a prescriptive approach. The findings indicate that consumer protection consists of preventive measures through compliance with service quality standards and adequate information disclosure, as well as repressive measures through compensation and civil claims for damages. PT PLN's liability is not limited to administrative compensation under the Minister of Energy and Mineral Resources Regulation Number 2 of 2025 but may also extend to civil liability when the elements of an unlawful act under Article 1365 of the Indonesian Civil Code are fulfilled. Therefore, administrative compensation does not eliminate consumers' right to seek full compensation for the losses they have suffered.