INDONESIAN JOURNAL OF BUSINESS AND ECONOMICS
Vol. 9 No. 1 (2026): Indonesian Journal Of Business And Economics

FROM WORK ENVIRONMENT TO EMPLOYEE LOYALTY: THE MEDIATING ROLE OF JOB SATISFACTION

Rina Masruroh (Universitas Kuningan)
Disman Disman (Unknown)
Riska Riska (Unknown)



Article Info

Publish Date
18 Aug 2026

Abstract

This study examines the mediating role of job satisfaction in the relationship between the work environment and employee loyalty at a savings and loan cooperative in Kuningan Regency (referred to as KSP X) facing declining employee loyalty reflected in fluctuating and relatively high turnover. Grounded in Social Exchange Theory and Herzberg's Two-Factor Theory, the research adopts a quantitative associative design using a survey method. A saturated sampling technique was applied to the entire population of the cooperative's employees, and data were collected through a questionnaire and analysed using path analysis and the Sobel test. The findings reveal that the work environment has a positive and significant effect on job satisfaction and on employee loyalty, that job satisfaction has a positive and significant effect on employee loyalty, and that job satisfaction significantly mediates the effect of the work environment on employee loyalty in a partial mediation pattern. These results confirm that a good work environment strengthens employee loyalty most effectively when it also raises job satisfaction. The cooperative is therefore encouraged to improve its work environment and to give priority to job satisfaction as the main way to build loyalty and reduce turnover.

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Journal Info

Abbrev

pub

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

The Indonesian Journal of Business and Economics (IJBE) is a peer-reviewed academic journal published by the Faculty of Economics, University of Kuningan, Indonesia. As a biannual publication issued in June and December, it serves as a scholarly platform for the dissemination of knowledge derived ...