Genta Mulia
Vol. 15 No. 1 (2024): JURNAL GENTA MULIA

PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS KERJA MELALUI SEMANGAT KERJA PADA KANTOR DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN DELI SERDANG

Murni Hati Giawa (Univesitas Pembinaan Masyarakat Indonesia)
Intan Murni Gulo (Univesitas Pembinaan Masyarakat Indonesia)
Elazhari (Univesitas Pembinaan Masyarakat Indonesia)



Article Info

Publish Date
31 Jan 2024

Abstract

To achieve loyalty, employees will usually first be satisfied with their job satisfaction within the company. If someone is at the desired level of job satisfaction, then their level of commitment to be loyal to the company will also increase. On the other hand, if someone who has low commitment to the company will appear to be withdrawing from the company, which will ultimately lead to the employee's decision to leave the company. Loyalty to the company, namely the extent to which an employee identifies with his workplace as shown by the desire to work, try his best and make a definite decision to leave the company if he does not make a fatal mistake. Based on the research results, the calculated t value for the service quality variable was 8.995 with a significant value of 0.000. This significant value is smaller than the significance limit value, which is 0.05. Apart from that, by looking at the positive coefficient value, the hypothesis which states that the service quality variable has a positive and significant effect on work loyalty is accepted. This means that if the quality of service increases, work loyalty will increase.

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Journal Info

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gm

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Description

This journal is an open access journal that aims to disseminate high-quality research, scholarly studies, innovative ideas, and critical perspectives in the broad field of education, teaching, and learning. The journal welcomes original research and scholarly works addressing educational development ...