Pendas : Jurnah Ilmiah Pendidikan Dasar
Vol. 11 No. 03 (2026): Volume 11 No. 03, September 2026 Release

CYBER COUNSELING SEBAGAI ALTERNATIF LAYANAN BK DI ERA DIGITAL: TINJAUAN SISTEMATIS LITERATUR

Mardhatilla Candrika Dewi (Unknown)
Failah Nabilah (Unknown)



Article Info

Publish Date
06 Jul 2026

Abstract

The development of digital technology has brought significant changes to various sectors, including counseling services. This study aims to identify, map, and synthesize research findings on the use of digital technology in counseling services published in the last five years (2019-2024). The method used is a Systematic Literature Review (SLR) following the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) guidelines. Literature searches were conducted on Google Scholar, Garuda and DOAJ databases using predetermined keywords. Of the 287 identified articles, 23 articles met the inclusion criteria and were used in narrative synthesis. The results indicate that the most widely used digital technologies in counseling services include video conference platforms, mobile applications, AI-based chatbots, and web-based counseling services. Key findings indicate that digital technology-based counseling is effective in improving service accessibility, reducing stigma, and supporting service continuity. However, challenges related to the digital divide, counselor competence, and ethical issues remain primary concerns. This study provides recommendations for counselors, educational institutions, and policymakers in optimizing the integration of digital technology in counseling practice. Keywords: Digital Technology, Counseling Services, E-Counseling, Online Counseling, Systematic Literature Review

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Journal Info

Abbrev

pendas

Publisher

Subject

Other

Description

Pendas : Jurnah Ilmiah Pendidikan Dasar is a journal published twice a year, namely in June and December that aims to be a forum for scientific publications to pour ideas and studies complemented with the results of research related to primary school education. To achieve this, basic education ...