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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar
Mardhatilla Candrika Dewi
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CYBER COUNSELING SEBAGAI ALTERNATIF LAYANAN BK DI ERA DIGITAL: TINJAUAN SISTEMATIS LITERATUR Mardhatilla Candrika Dewi; Failah Nabilah
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 03 (2026): Volume 11 No. 03, September 2026 Release
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i03.56022

Abstract

The development of digital technology has brought significant changes to various sectors, including counseling services. This study aims to identify, map, and synthesize research findings on the use of digital technology in counseling services published in the last five years (2019-2024). The method used is a Systematic Literature Review (SLR) following the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) guidelines. Literature searches were conducted on Google Scholar, Garuda and DOAJ databases using predetermined keywords. Of the 287 identified articles, 23 articles met the inclusion criteria and were used in narrative synthesis. The results indicate that the most widely used digital technologies in counseling services include video conference platforms, mobile applications, AI-based chatbots, and web-based counseling services. Key findings indicate that digital technology-based counseling is effective in improving service accessibility, reducing stigma, and supporting service continuity. However, challenges related to the digital divide, counselor competence, and ethical issues remain primary concerns. This study provides recommendations for counselors, educational institutions, and policymakers in optimizing the integration of digital technology in counseling practice. Keywords: Digital Technology, Counseling Services, E-Counseling, Online Counseling, Systematic Literature Review
Efektivitas Cyber-Counseling Berbasis Chat Application untuk Mengurangi Stres Akademik Mahasiswa: Sebuah Systematic Literature Review Nabilah, Failah; Mardhatilla Candrika Dewi
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 03 (2026): Volume 11 Nomor 03, September 2026 Published
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i03.56069

Abstract

Academic life in higher education exposes students to complex pressures that can trigger academic stress, anxiety, and depression, negatively impacting learning achievement. Although the urgency of mental health intervention is high, conventional face to face counseling services are often hindered by time constraints, disproportionate counselor ratios, and strong social stigma on campus. As an adaptive solution, cyber counseling based on messaging applications offers flexibility and guaranteed anonymity. This study aims to comprehensively examine the effectiveness of implementing messaging application and digital platform based cyber counseling in reducing student academic stress. The method used is a Systematic Literature Review by searching the Google Scholar and Garuda databases within the publication range of 2019 to 2026. Based on strict inclusion criteria, 20 relevant empirical scientific articles were obtained for analysis. The data synthesis results show that cyber counseling interventions, using both human to human manual text messaging and artificial intelligence based automated chat systems (AI chatbot), are proven to be highly effective in reducing students academic stress levels. Anonymity features become a key factor that increases student comfort to engage in self disclosure freely without fear of judgment. Emotional warmth and therapeutic relationships can still be firmly established in written communication through the counselors textual empathy skills. This study concludes that text based cyber counseling is an acceptable absolute solution to expand the reach of mental health services in higher education in the Society 5.0 era.
Co-Authors Failah Nabilah Nabilah, Failah