Pendas : Jurnah Ilmiah Pendidikan Dasar
Vol. 11 No. 03 (2026): Volume 11 No. 03, September 2026 Release

PENGARUH SARANA PRASARANA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENGUNJUNG PERPUSTAKAAN DAERAH KABUPATEN BINTAN

Firda Rahmadani, Aulia (Unknown)
Jintar, Catri (Unknown)
Deryane, Imalinda (Unknown)



Article Info

Publish Date
11 Jul 2026

Abstract

This study is motivated by the importance of enhancing visitor satisfaction at the Bintan Regency Regional Library through the provision of adequate facilities and optimal service quality. Although the library has undergone renovations that improved physical comfort and increased visitor numbers, several issues persist, such as suboptimal collection arrangement, limited holdings in certain subject areas, and service that is not yet fully proactive. This study aims to analyze the influence of facilities and service quality on visitor satisfaction at the Bintan Regency Regional Library, both partially and simultaneously. A quantitative method with an associative approach was employed. Sampling was conducted using a non-probability purposive sampling technique, involving 164 respondents who had visited and utilized the library's services. Data were collected via questionnaires and analyzed using multiple linear regression, preceded by data quality and classical assumption tests. The results indicate that facilities have a positive and significant effect on visitor satisfaction, with a significance value of <0.001 and a calculated t-value of 17.153. Service quality also has a positive and significant effect on visitor satisfaction, with a significance value of <0.001 and a calculated t-value of 16.460. Simultaneously, facilities and service quality exert a positive and significant influence on visitor satisfaction, with a significance value of <0.001 and a calculated F-value of 309.048. The findings demonstrate that improving the quality of facilities and services provided by the library can significantly enhance visitor satisfaction.

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Journal Info

Abbrev

pendas

Publisher

Subject

Other

Description

Pendas : Jurnah Ilmiah Pendidikan Dasar is a journal published twice a year, namely in June and December that aims to be a forum for scientific publications to pour ideas and studies complemented with the results of research related to primary school education. To achieve this, basic education ...