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Impact of Human Capital-Based Service Quality: A Comparative Study of Visit Levels Before and After HR Optimization Imalinda Deryane; Ezky Tiyasiningsih; Mutiara Maulina Arzakiyah
Jurnal Informatika Ekonomi Bisnis Vol. 8, No. 2 (June 2026)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v8i2.1423

Abstract

This research investigates the strategic impact of human resource capacity building on patron engagement through a comparative analytical framework. Employing a quantitative methodology with an action research design, the study evaluates the efficacy of managerial interventions at the Bintan Regency Library. The empirical analysis was conducted on visit statistics from 80 sample units, utilizing the Paired Sample T-Test to measure comparative outcomes post-intervention. The findings demonstrate a substantial increase in visit volumes, evidenced by a mean growth of 3.80 points, representing a 131.03% escalation. Statistical verification yielded a significance value of 0.000, confirming the acceptance of the alternative hypothesis. This study concludes that the optimization of human capital serves as a critical determinant in enhancing institutional performance and fostering a dynamic public literacy ecosystem.
Impact of Human Capital-Based Service Quality: A Comparative Study of Visit Levels Before and After HR Optimization Imalinda Deryane; Ezky Tiyasiningsih; Mutiara Maulina Arzakiyah
Jurnal Informatika Ekonomi Bisnis Vol. 8, No. 2 (June 2026)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v8i2.1423

Abstract

This research investigates the strategic impact of human resource capacity building on patron engagement through a comparative analytical framework. Employing a quantitative methodology with an action research design, the study evaluates the efficacy of managerial interventions at the Bintan Regency Library. The empirical analysis was conducted on visit statistics from 80 sample units, utilizing the Paired Sample T-Test to measure comparative outcomes post-intervention. The findings demonstrate a substantial increase in visit volumes, evidenced by a mean growth of 3.80 points, representing a 131.03% escalation. Statistical verification yielded a significance value of 0.000, confirming the acceptance of the alternative hypothesis. This study concludes that the optimization of human capital serves as a critical determinant in enhancing institutional performance and fostering a dynamic public literacy ecosystem.
PEMBERDAYAAN DISABILITAS MELALUI DIGITALISASI EKONOMI KREATIF: SINERGI ASTA CITA UNTUK PEMBANGUNAN INKLUSIF DI KABUPATEN BINTAN Ferdi Chahyadi; Risdy Absari Indah Pratiwi; Imalinda Deryane
Jurnal Pengabdian Masyarakat Multidisiplin Vol 9 No 2 (2026): Februari
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jpm.v9i2.7018

Abstract

Persons with disabilities have great potential in the creative economy; however, limited access to technology, training, and digital markets continues to hinder their economic independence. This community service program aims to enhance the production capacity and digital marketing skills of a group of disabled miniature craftsmen in Bintan Regency through creative economy digitalization training. The program was implemented over eight months using a participatory approach and involved 10 persons with disabilities as primary partners. The implementation methods included product standardization workshops, design software training, digital marketing, online business management, standardized production processes, application of product branding technology, as well as mentoring and evaluation to support sustainable craft production. The results indicate significant improvements in participants’ knowledge, skills, and production capacity. Average production knowledge increased by 83.7% based on pre-test and post-test results, while production skills reached an average score of 4 out of 5 based on professional assessment. In addition production capacity increased, and the digital marketing system has been fully prepared for operation, as indicated by the availability of a dedicated marketing website, active e-commerce accounts, a product logo, and official trademark registration with the Directorate General of Intellectual Property (DJKI).
Pemanfaatan Influencer sebagai Pendorong Pemerataan Penjualan Produk UMKM Otak-otak Sungai Enam Kabupaten Bintan Nur Bayti; Iranita Iranita; Imalinda Deryane; Sufnirayanti Sufnirayanti; Agriend.S Putra
NuCSJo : Nusantara Community Service Journal Vol. 2 No. 1 (2025)
Publisher : Lembaga Penelitian Dan Publikasi Ilmiah (lppi) Yayasan Almahmudi Bin Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70437/nucsjo.v2i1.232

Abstract

Kawasan kampung otak-otak merupakan suatu kawasan yang menjual makanan yang terbuat dari bahan dasar ikan, tepung, bumbu rempah dibalur menjadi satu kemudian di sampul dengan daun kelapa dan dipanggang di atas kayu arang makanan tersebut terkenal dengan nama otak-otak. Penjual otak-otak banyak ditemukan di Kepulauan Riau ini salah satunya yaitu kawasan otak-otak Sungai Enam Kecamatan Bintan Timur Kabupaten Bintan. Otak-otak ini menjadi salah satu ciri khas identitas kuliner, yang memanfaatkan sumber daya alam lokal yang ada di kabupaten Bintan, memiliki 16 (enam belas) penjual otak-otak dengan kiosnya amsing-masing. Namun tidak adanya pemerataan hasil penjulan karena hanya beberapa penjual yang mendapat perhatian dari konsumen, hal ini menjadi kecemburuan tersendiri diantara penjual otak-otak. Hasil pendampingan kegiatan bisa menjembatani kesenjangan penjualan ddemeanmembantu mempromosikan semua kios menggunakan jasa Inflencer, yang memiliki follower cukup banyak. Tahapan kegiatan pendampingan pada kegiatan ini dimulai demean sosialisasi pemahaman tentang pemasaran digital menggunakan media sosial seperti Facebook, TikTok, Instagram, dan pelaksaaan shooting langsung oleh Selegram ke semua kios yang ada di kampong Otak-otak Kabupaten Bintan. Hasil Kegiatan menunjukkan bahwa peserta merasa ada hal lain yang bisa meningkatan penjualan dengan yaitu meningkatkan kualitas produksi dan packaging produk agar bisa memiliki nilai jual yang lebih.
PENGARUH SARANA PRASARANA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENGUNJUNG PERPUSTAKAAN DAERAH KABUPATEN BINTAN Firda Rahmadani, Aulia; Jintar, Catri; Deryane, Imalinda
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 03 (2026): Volume 11 No. 03, September 2026 Release
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i03.58019

Abstract

This study is motivated by the importance of enhancing visitor satisfaction at the Bintan Regency Regional Library through the provision of adequate facilities and optimal service quality. Although the library has undergone renovations that improved physical comfort and increased visitor numbers, several issues persist, such as suboptimal collection arrangement, limited holdings in certain subject areas, and service that is not yet fully proactive. This study aims to analyze the influence of facilities and service quality on visitor satisfaction at the Bintan Regency Regional Library, both partially and simultaneously. A quantitative method with an associative approach was employed. Sampling was conducted using a non-probability purposive sampling technique, involving 164 respondents who had visited and utilized the library's services. Data were collected via questionnaires and analyzed using multiple linear regression, preceded by data quality and classical assumption tests. The results indicate that facilities have a positive and significant effect on visitor satisfaction, with a significance value of <0.001 and a calculated t-value of 17.153. Service quality also has a positive and significant effect on visitor satisfaction, with a significance value of <0.001 and a calculated t-value of 16.460. Simultaneously, facilities and service quality exert a positive and significant influence on visitor satisfaction, with a significance value of <0.001 and a calculated F-value of 309.048. The findings demonstrate that improving the quality of facilities and services provided by the library can significantly enhance visitor satisfaction.
PEMBERDAYAAN POTENSI IBU-IBU PESISIR DALAM MENINGKATKAN EKONOMI KELUARGA PADA SENTRA INDUSTRI KERUPUK SEI LEKOP KABUPATEN BINTAN Iranita Iranita; Bunga Paramita; Kiki Wulandari; Ezky Tiyasiningsih; Dodi Dermawan; Nur Bayti; Lastri Anggi Fani; Sufnirayanti Sufnirayanti; Imalinda Deryane
Jurnal Pemberdayaan Maritim Vol 6 No 2 (2024): Journal of Maritime Empowerment
Publisher : Lembaga Penelitian, Pengabdian Masyarakat, dan Penjaminan Mutu, Universitas Maritim Raja Ali Haji

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/jme.v6i2.6776

Abstract

Berdasarkan potensi sumber daya laut dan reputasi yang dimiliki Kabupaten Bintan sebagai pusat produksi kerupuk ikan yang terkenal, maka pengembangan bisnis kerupuk ikan di Kabupaten Bintan memiliki prospek yang menjanjikan. Selain itu, pengembangan bisnis kerupuk ikan di Kabupaten Bintan juga dapat memberikan dampak positif bagi perekonomian lokal, seperti peningkatan pendapatan dan peningkatan lapangan kerja di sektor perikanan dan kerajinan. Tujuan pengabdian ini untuk peningkatan kualitas produk, pemasaran produk, penyediaan laporan keuangan yang dapat menambah nilai jual dari produk yang dihasilkan, sehingga meningkatkan perekonomian keluarga pada sentra industri kerupuk Sei Lekop Kabupaten Bintan. Target kegiatan pengabdian masyarakat ini melalui sosialisasi dan pelatihan dalam membuat packaging yang baik sesuai aturan yang berlaku telah tercapai dapat ditunjukkan dengan partisipasi peserta (Ibu-ibu Sentra kerupuk Sei Lekop Kabupaten Bintan) agar bisa mahir menggunakan alat-alat pembuat kemasan. Untuk selanjutnya target penyusunan laporan finalisasi dan output dari kegiatan pengabdian kepada masyarakat dapat difinalisasi sesuai jadwal.