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Impact of Human Capital-Based Service Quality: A Comparative Study of Visit Levels Before and After HR Optimization Imalinda Deryane; Ezky Tiyasiningsih; Mutiara Maulina Arzakiyah
Jurnal Informatika Ekonomi Bisnis Vol. 8, No. 2 (June 2026)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v8i2.1423

Abstract

This research investigates the strategic impact of human resource capacity building on patron engagement through a comparative analytical framework. Employing a quantitative methodology with an action research design, the study evaluates the efficacy of managerial interventions at the Bintan Regency Library. The empirical analysis was conducted on visit statistics from 80 sample units, utilizing the Paired Sample T-Test to measure comparative outcomes post-intervention. The findings demonstrate a substantial increase in visit volumes, evidenced by a mean growth of 3.80 points, representing a 131.03% escalation. Statistical verification yielded a significance value of 0.000, confirming the acceptance of the alternative hypothesis. This study concludes that the optimization of human capital serves as a critical determinant in enhancing institutional performance and fostering a dynamic public literacy ecosystem.
Impact of Human Capital-Based Service Quality: A Comparative Study of Visit Levels Before and After HR Optimization Imalinda Deryane; Ezky Tiyasiningsih; Mutiara Maulina Arzakiyah
Jurnal Informatika Ekonomi Bisnis Vol. 8, No. 2 (June 2026)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v8i2.1423

Abstract

This research investigates the strategic impact of human resource capacity building on patron engagement through a comparative analytical framework. Employing a quantitative methodology with an action research design, the study evaluates the efficacy of managerial interventions at the Bintan Regency Library. The empirical analysis was conducted on visit statistics from 80 sample units, utilizing the Paired Sample T-Test to measure comparative outcomes post-intervention. The findings demonstrate a substantial increase in visit volumes, evidenced by a mean growth of 3.80 points, representing a 131.03% escalation. Statistical verification yielded a significance value of 0.000, confirming the acceptance of the alternative hypothesis. This study concludes that the optimization of human capital serves as a critical determinant in enhancing institutional performance and fostering a dynamic public literacy ecosystem.
PEMBERDAYAAN DISABILITAS MELALUI DIGITALISASI EKONOMI KREATIF: SINERGI ASTA CITA UNTUK PEMBANGUNAN INKLUSIF DI KABUPATEN BINTAN Ferdi Chahyadi; Risdy Absari Indah Pratiwi; Imalinda Deryane
Jurnal Pengabdian Masyarakat Multidisiplin Vol 9 No 2 (2026): Februari
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jpm.v9i2.7018

Abstract

Persons with disabilities have great potential in the creative economy; however, limited access to technology, training, and digital markets continues to hinder their economic independence. This community service program aims to enhance the production capacity and digital marketing skills of a group of disabled miniature craftsmen in Bintan Regency through creative economy digitalization training. The program was implemented over eight months using a participatory approach and involved 10 persons with disabilities as primary partners. The implementation methods included product standardization workshops, design software training, digital marketing, online business management, standardized production processes, application of product branding technology, as well as mentoring and evaluation to support sustainable craft production. The results indicate significant improvements in participants’ knowledge, skills, and production capacity. Average production knowledge increased by 83.7% based on pre-test and post-test results, while production skills reached an average score of 4 out of 5 based on professional assessment. In addition production capacity increased, and the digital marketing system has been fully prepared for operation, as indicated by the availability of a dedicated marketing website, active e-commerce accounts, a product logo, and official trademark registration with the Directorate General of Intellectual Property (DJKI).