This study aimed to describe the efforts made by volunteers to improve reading and writing literacy among learners at the Coastal Children’s Education House in Percut Village. The study employed a qualitative approach with a descriptive method. The research subjects consisted of two volunteers who actively participated in literacy mentoring activities. Data were collected through observation, interviews, and documentation. Data trustworthiness was established through prolonged engagement, technique triangulation, and member checking, while the data were analyzed through data reduction, data display, and conclusion drawing. The findings showed that the volunteers’ efforts included learning assistance, reading habituation, and writing guidance. These efforts contributed to the improvement of the learners’ ability to read and comprehend texts, process and use information, write and express ideas, and develop critical and evaluative literacy skills. Although several challenges were encountered, including differences in learners’ abilities, limited learning facilities and reading materials, and inconsistent attendance, literacy activities continued to be implemented through learning approaches tailored to the learners’ needs, creative teaching methods, and collaboration between the volunteers and the management of the Coastal Children’s Education House.
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