Siber Nusantara of Economic and Finance Review (SNEFR)
Vol. 1 No. 1 (2024): Siber Nusantara of Economic and Finance Review (October 2024)

4P Increase Customer Loyalty

Ifan Sadewa (Batanghari University, Jambi, Indonesia)



Article Info

Publish Date
30 Sep 2024

Abstract

The This study examines how the elements of the marketing mix, known as the 4Ps (Product, Place, Promotion, and Price), affect customer loyalty. Based on a literature review covering books, internet sources, and international and national journals, it was found that each element of the 4Ps has a significant influence on customer loyalty. Quality and innovative products tend to strengthen customer trust and satisfaction, which in turn increases loyalty. Strategic placement facilitates customer access to the product, thereby increasing the chances of repeat purchases. Effective promotions, including advertising and special offers, can strengthen customers' positive perceptions of the brand and increase customer engagement. Competitive pricing that is balanced with product quality also plays an important role in influencing purchasing decisions and long-term loyalty. In conclusion, the right combination of the 4P elements can significantly increase customer loyalty, which is essential for business continuity and growth. This study provides insights for marketing practitioners in designing effective strategies to build and maintain customer loyalty.

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Journal Info

Abbrev

SNEFR

Publisher

Subject

Description

The author is invited to submit a paper for Siber Nusantara of Economic and Finance Review (SNEFR). Topics related to this journal include but are not limited to: Accounting and financial reporting Audit Accounting management Taxation Corporate finance Personal finance Financial risk management ...