JUSS (Jurnal Sains dan Sistem Informasi)
Vol. 7 No. 1 (2024): Jurnal Sains dan Sistem Informasi

DETERMINAN YANG MEMPENGARUHI CONTINUANCE INTENTION PENGGUNAAN E-WALLET DANA MENGGUNAKAN MODEL TECHNOLOGY CONTINUANCE THEORY (TCT)

Harum Dio Dwilestari (Unknown)



Article Info

Publish Date
30 Jul 2026

Abstract

Dana is one of the digital wallet service providers in Indonesia which was launched in 2018. Since its launch, Dana has had 10 million users, and has even been able to penetrate the top 3 digital wallet applications with the most monthly active users. However, in September 2020, the use of Dana decreased from 42% to 40%. This study aims to determine the factors that determine the intention tocontinous usage of Dana, especially in Jambi City. The method used in this study uses the Technology Continuance Theory (TCT) and analysis methods using sem-pls. Data is collected based on Dana users in Jambi City who have made transactions using Dana. The result of this research is that attitude and satisfaction are factors that directly influence the intention to sustain the use of funds. And theconfirmation variable is the key for service developers to keep funds in line with expectations.

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Journal Info

Abbrev

JUSS

Publisher

Subject

Description

JUSS covers a broad range of topics in Information Systems and Computer Science, including but not limited to the following areas: 01. Software Engineering 02. Decision Support Systems 03. Information Systems Security 04. Artificial Intelligence 05. Data Analytics and Visualization 06. Data Science ...