JUSS (Jurnal Sains dan Sistem Informasi)
Vol. 6 No. 1 (2023): Jurnal Sains dan Sistem Informasi

Perbandingan Visualisasi Data Customer Churn: Python, Tableau, dan Power BI

HAEKAL, RAGYL (Unknown)



Article Info

Publish Date
30 Jul 2026

Abstract

This study discusses a comparison of customer churn data visualization using Python, Tableau, and Power BI in the banking industry. Churning or switching customers is a major concern for banking companies because it can have a negative impact on the company's revenue and reputation. Data visualization is an effective approach to analyzing customer churn, turning raw data into informative visuals. Python is a multipurpose programming language that can generate data visualizations with the help of libraries such as Pandas and Matplotlib. Tableau is a data visualization software with an intuitive interface that enables the creation of attractive interactive visualizations. Power BI is a data visualization tool that has integrations with other Microsoft business tools. This study uses bank customer datasets and performs data processing and visualization using these three platforms. The conclusion of this research is that the three platforms have their respective advantages and disadvantages, and the selection of the most appropriate platform depends on the needs of the analysis, the user's level of expertise, and the availability of existing resources and infrastructure.

Copyrights © 2023






Journal Info

Abbrev

JUSS

Publisher

Subject

Description

JUSS covers a broad range of topics in Information Systems and Computer Science, including but not limited to the following areas: 01. Software Engineering 02. Decision Support Systems 03. Information Systems Security 04. Artificial Intelligence 05. Data Analytics and Visualization 06. Data Science ...