Fundamental and Applied Management Journal
Vol. 4 No. 3 (2026): September

Determinants of Employee Performance in the Banking Sector: The Mediating Role of Creative Behavior and the Moderating Role of Reward

Mochammad Isa Anshori (Universitas Trunojoyo Madura, Indonesia)
Hosnaidah (Universitas Trunojoyo Madura, Indonesia)
Sri Puji Hartatik (Universitas Trunojoyo Madura, Indonesia)
Loso Judijanto (IPOSS Jakarta)
Novia Jamilati (Universitas Trunojoyo Madura, Indonesia)
Shinta Nuria Salsabila (Universitas Trunojoyo Madura, Indonesia)



Article Info

Publish Date
15 Aug 2026

Abstract

This study examines how learning orientation, knowledge sharing, employee motivation, and leadership reputation relate to employee performance, with creative behavior as an arbitrator and incentive as an intermediary. A correlational design that is quantitative was applied using PLS-SEM in SmartPLS 4. Questionnaire data were obtained from 100 purposively selected banking employees. The model was assessed through validity and reliability tests, R², path coefficients, mediation, and moderation analyses. Learning orientation, knowledge sharing, and leadership reputation were significantly associated with creative behavior, which was positively related to employee performance. Creative behavior mediated the links of learning orientation, knowledge sharing, and leadership reputation with employee performance. Employee motivation was not significantly associated with creative behavior, and reward had no significant direct relationship with employee performance. However, reward strengthened the association between creative behavior and performance of employes. The model demonstrated substantial explanatory power, explaining 72.4% of the variance in employee performance (R² = 0.724). Creative behavior therefore serves as a key pathway connecting individual and organizational factors with employee performance. Banks should promote learning, knowledge exchange, credible leadership, and reward practices that reinforce employee creativity.

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Journal Info

Abbrev

FAMJ

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Strategic and Operations Management, addressing strategic decision-making, operational excellence, supply chain, process improvement, and performance management. Business and International Management, covering global strategy, cross-border operations, internationalization, and comparative management ...