<![CDATA[Purpose – This research seeks to thoroughly explore the determinants of user satisfaction in microlearning within the public sector. It employs DeLone and McLean's Information System Success Model (DMISM) as a foundational framework, while also examining the impacts of transformational leadership and system compatibility. Methodology –This quantitative study gathered data via an online survey, achieving 317 responses from participants within Indonesia's public sector through a snowball sampling approach. The analysis of the collected data was conducted using covariance-based structural equation modeling (CB-SEM) with LISREL 8.8 software. Findings –The results indicate that overall quality, compatibility, and transformational leadership significantly and positively impact user satisfaction, with actual usage serving as a mediating factor. Originality –The study examines both individual and organizational elements to offer fresh perspectives on the primary factors driving user satisfaction in microlearning within the public sector.]]>
Copyrights © 2026
