<![CDATA[Purpose – This study has main aims to evaluate direct effect of job satisfaction (JS), performance feedback (PF), development opportunities (DO), autonomy (AU), and task variety (TV) on organizational citizenship behavior (OCB), as well as examining the mediating role of work engagement (WE). Methodology – The study adopted a quantitative methodology, all of 329 answers had been collected from questionnaires which were distributed to employees of the Secretariat General of Ministry of Finance of Indonesia who were selected using purposive sampling method. The data analysis was carried out using Structural Equation Modeling (SEM) with SmartPLS program. Findings – The authors found that JS, PF, DO, AU, and TV were significant predictors of OCB. Additionally, JS, PF, and AU had a positive influences on WE, while DO and TV did not. The study also confirmed a direct positive effect of WE on OCB. Originality – Some studies which related to the topic in the public sector were very limited and mostly conducted in the private sector. The results of this study provided empirical evidence as well as managerial implications for organizations in order to pay attention to each variable of this study with the aim of maximizing OCB which have an impact on organizational performance.]]>
Copyrights © 2025
