<![CDATA[Efficiency in the delivery of land administration services is one of the priorities of bureaucratic reform, aimed at improving the quality of public services, ensuring legal certainty, and achieving good governance. The complexity of land administration procedures has often led to delays in service delivery, high transaction costs, land disputes, and opportunities for corruption, collusion and nepotism. This study employs a normative legal research method using a legislative approach, a conceptual approach and a comparative approach. The research findings indicate that the digitalisation of land services through electronic certificates, online service applications and the streamlining of administrative procedures has contributed to improved transparency, efficiency, accountability and legal certainty. However, its implementation still faces various obstacles, including limitations in technological infrastructure, the quality of human resources, disparities in the public’s digital literacy, and sub-optimal data integration between agencies. Therefore, there is a need to strengthen regulations, enhance the capacity of civil servants, and integrate service systems to support the realisation of good governance.]]>
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