<![CDATA[This study aims to analyze the implementation of the Building Supervision Information System (SIPB) policy implemented by the Dumai City Land and Spatial Planning Agency in supporting the development of the Smart City concept, particularly in the smart governance aspect. This study uses a qualitative method with a descriptive type and is analyzed using NVivo 12 Plus. This implementation has made a positive contribution to increasing the transparency of public services, strengthening public participation, and enhancing the effectiveness of IT-based building supervision. However, the implementation of the SIPB policy has not been fully optimized due to several obstacles, including limited human resources with IT competencies, low public digital literacy, fragmentation of authority among regional government agencies (OPD), and suboptimal system integration and consistent implementation of standard operating procedures (SOP). The novelty of this research lies in the comprehensive analysis of the implementation of the digital-based building supervision policy SIPB in Dumai City. This study concludes that SIPB is a strategic instrument in supporting smart governance practices in Dumai City, but requires continuous strengthening in institutional, technical, and collaborative aspects to achieve more adaptive and sustainable policy implementation. Therefore, this study recommends strengthening cross-OPD coordination, increasing the capacity of apparatus through continuous training, optimizing outreach to the community, and developing SIPB integration with other Smart City systems to increase the effectiveness and sustainability of policy implementation.]]>
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