Jurnal Ilmu Komunikasi
Vol. 5 No. 3 (2026): Agustus 2026

Emergent Strategy Need for Seat dalam Membentuk Positive Word of Mouth

Raihan Ammar (LSPR Institute of Communication and Business)
Jefri Audi Wempi (LSPR Institute of Communication and Business)



Article Info

Publish Date
07 Aug 2026

Abstract

The rapid growth of the game industry in Indonesia, driven by social media and digital algorithm dynamics, has created a complex and unpredictable marketing environment, requiring adaptive marketing communication strategies through an emergent approach. This study aims to explore how marketing communication strategies are formed in the indie game Need for Seat through an emergent process and how they contribute to the formation of electronic word of mouth (eWOM). Based on a literature review of emergent strategy, marketing communication, and eWOM, this research employs a qualitative approach within a constructivist paradigm using semi-structured interviews, digital observation, and data analysis. The findings reveal that marketing communication strategies are formed emergently through adaptive responses to viral social media dynamics, resulting in a combination of push, pull, and profile strategies evolving from spontaneous actions, audience interactions, and learning processes. Furthermore, these strategies trigger a non-linear eWOM cycle consisting of exposure, evaluation, and creation, strengthened by product uniqueness, influencer credibility, and user experience. This research concludes that emergent strategies complement deliberate strategies while contributing theoretically and empirically to marketing communication studies, particularly in resource-constrained indie game contexts.

Copyrights © 2026






Journal Info

Abbrev

mukasi

Publisher

Subject

Languange, Linguistic, Communication & Media

Description

MUKASI (Jurnal Ilmu Komunikasi) adalah jurnal ilmu komunikasi nasional peer-review yang diterbitkan oleh Yayasan Pendidikan Penelitian Pengabdian Algero yang terbit empat kali dalam setahun yaitu Februari, Mei, Agustus dan November. Jurnal ini merupakan jurnal dengan terbitan open access yang ...