Devotion: Journal of Research and Community Service
Vol. 7 No. 8 (2026): Devotion: Journal of Community Research

Analysis of the Role of Artificial Intelligence (AI) in Digital Business Transformation: A Literature Review

Ilham Karunia Akbar (STMIK Borneo Internasional Balikpapan)
Rafly Verdyansyah Pratama (STMIK Borneo Internasional Balikpapan)
Ahmad Rifai (STMIK Borneo Internasional Balikpapan)
Komputerio Akbar (STMIK Borneo Internasional Balikpapan)



Article Info

Publish Date
19 Aug 2026

Abstract

This study aims to analyze the role of Artificial Intelligence (AI) in driving digital business transformation through a systematic literature review approach. Digital business transformation has become increasingly essential for organizations seeking to maintain competitiveness in the era of Industry 4.0 and the emerging Industry 5.0 paradigm. As a core component of technological advancement, AI provides advanced capabilities in data processing, process automation, predictive analysis, and the generation of valuable business insights. Through an analysis of 25 selected scientific publications from reputable academic databases, this study identifies four main dimensions of AI’s role in digital business transformation: (1) intelligent business process automation, (2) data-driven personalization of customer experiences, (3) supply chain and operational optimization, and (4) AI-based strategic decision-making. The findings indicate that organizations successfully integrating AI into their core business strategies experience improvements in operational efficiency, enhanced customer satisfaction, and increased business performance. However, challenges such as digital talent shortages, implementation costs, data privacy concerns, ethical considerations, and resistance to organizational change remain significant barriers. This study contributes to a comprehensive understanding of how AI is reshaping the contemporary digital business landscape and provides practical insights for business leaders in developing effective digital transformation strategies.

Copyrights © 2026






Journal Info

Abbrev

dev

Publisher

Subject

Description

Devotion : Journal of Community Service : is a journal that makes it easy for anyone who wants to publish scientific papers in an intensive manner in research. This journal also aims to bridge the gap between textual and contextual approaches to all clumps of knowledge; So, the journal invited the ...