Civic Governance and Public Administration
Vol. 2 No. 1 (2026): CGPA (Juni) 2026

Analysis Of One-Stop Integrated Services On Taxpayer Satisfaction At Samsat Kerinci Regency

Teti Delmita (Sekolah Tinggi Ilmu Administrasi (STIA-NUSA) Sungai Penuh)
Eka Septiani (Sekolah Tinggi Ilmu Administrasi (STIA-NUSA) Sungai Penuh)



Article Info

Publish Date
28 Jun 2026

Abstract

The purpose of this study is to determine the effect of Service on Taxpayer Satisfaction at Samsat Kerinci Regency and to determine the magnitude o f the influence of Service on Taxpayer Satisfaction at Samsat Kerinci Regency. The research approach used is a quantitative approach. The sample i n this study was 100 people at Samsat. The data collection technique is i n the form o f a questionnaire containing statement items from the indicators of each variable. The data analysis technique used is using a Likert scale, while to test the significance of the correlation, a t-test is used. Data processing is carried out using SPSS 25 software. The results of this study show that: There is a significant relationship between Service and Taxpayer Satisfaction. Service has a very strong positive relationship with Taxpayer Satisfaction. The conclusion of this study conducted by the author shows that From the results o f the calculation of the coefficient of determination (KD), it i s known that the magnitude of the relationship between Service and Taxpayer Satisfaction is 39.7%, while the remaining 60.3% (100% -39.7%) is influenced by other variables not studied.

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Journal Info

Abbrev

cgpa

Publisher

Subject

Social Sciences

Description

The Journal of Civic Governance and Public Administration (CGAP) is a scholarly publication facilitating the publication of research findings, conceptual studies, and best practices in the fields of government, public administration, and civil society governance. Published periodically, the journal ...