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All Journal Civic Governance and Public Administration
Eka Septiani
Sekolah Tinggi Ilmu Administrasi (STIA-NUSA) Sungai Penuh
Social Sciences

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Analysis Of One-Stop Integrated Services On Taxpayer Satisfaction At Samsat Kerinci Regency Teti Delmita; Eka Septiani
Civic Governance and Public Administration Vol. 2 No. 1 (2026): CGPA (Juni) 2026
Publisher : CV. Abhinaya Indo Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64021/

Abstract

The purpose of this study is to determine the effect of Service on Taxpayer Satisfaction at Samsat Kerinci Regency and to determine the magnitude o f the influence of Service on Taxpayer Satisfaction at Samsat Kerinci Regency. The research approach used is a quantitative approach. The sample i n this study was 100 people at Samsat. The data collection technique is i n the form o f a questionnaire containing statement items from the indicators of each variable. The data analysis technique used is using a Likert scale, while to test the significance of the correlation, a t-test is used. Data processing is carried out using SPSS 25 software. The results of this study show that: There is a significant relationship between Service and Taxpayer Satisfaction. Service has a very strong positive relationship with Taxpayer Satisfaction. The conclusion of this study conducted by the author shows that From the results o f the calculation of the coefficient of determination (KD), it i s known that the magnitude of the relationship between Service and Taxpayer Satisfaction is 39.7%, while the remaining 60.3% (100% -39.7%) is influenced by other variables not studied.
Co-Authors Teti Delmita