Implementasi electronic business di sektor kesehatan: transformasi digital, efisiensi layanan, dan implikasinya terhadap kinerja organisasi kesehatan

Nurhaeni Sikki (Pascasarjana, Universitas Sangga Buana)
Rahmi Rachmawati Sari (Pascasarjana, Universitas Sangga Buana)
Dea Nabila (Pascasarjana, Universitas Sangga Buana)
Aulia Salsabila Putri (Pascasarjana, Universitas Sangga Buana)
Nadia Syahran Naja (Pascasarjana, Universitas Sangga Buana)

Journal of Management and Digital Business
Vol. 6 No. 2 (2026): Journal of Management and Digital Business

Digital transformation has accelerated the adoption of electronic business (e-business) as a strategic approach to improving performance and competitiveness in the healthcare sector. E-business in healthcare extends beyond electronic transactions to include integrated information systems, service management, digital marketing, and interactive communication between healthcare providers and patients. This study aims to analyze the implementation of e-business in the healthcare sector and its impact on operational efficiency, service quality, and organizational performance. The research employs a systematic literature review approach by examining national and international scholarly articles published between 2015 and 2024. Data were collected from reputable academic databases, including Scopus, Web of Science, and Google Scholar, and analyzed using thematic and narrative synthesis.