EKONOMIS : Journal of Economics and Business
Vol 10, No 2 (2026): September

The Influence of Live Streaming, Content Marketing, Online Customer Reviews, and Customer Trust on Purchase Decision

Kharisma Nur Hidayah (Universitas Muhammadiyah Purwokerto)
Muchammad Agung Miftahuddin (Universitas Muhammadiyah Purwokerto)
Erny Rachmawati Rachmawati (Universitas Muhammadiyah Purwokerto)
Suyoto Suyoto (Universitas Muhammadiyah Purwokerto)



Article Info

Publish Date
01 Sep 2026

Abstract

This study aims to analyze the influence of live streaming, content marketing, online customer reviews, and customer trust on purchase decisions on TikTok Shop. A quantitative approach was employed using purposive sampling. Data were collected through an online questionnaire from 125 TikTok Shop users in Purwokerto and analyzed using multiple linear regression with SPSS. The results show that live streaming, content marketing, online customer reviews, and customer trust each have a positive and significant effect on purchase decisions. These findings support the Stimulus–Organism–Response (S-O-R) framework, in which digital marketing stimuli and customer trust play important roles in shaping purchase decisions in the social commerce context. The study provides practical implications for sellers and marketers on TikTok Shop to strengthen real-time interaction, provide relevant content, manage customer reviews effectively, and build consumer trust in order to enhance purchase decisions.

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Journal Info

Abbrev

ojsekonomis

Publisher

Subject

Economics, Econometrics & Finance

Description

Ekonomis: Journal of Economics and Business diterbitkan oleh Lembaga Penelitian dan Pengabdian pada Masyarakat Universitas Batanghari Jambi, Jurnal ini mencakup bidang ilmu Ekonomi Manajemen, Ekonomi Pembangunan, Akuntansi dan Bisnis. Ekonomis: Journal of Economics and Business Jurnal ini ...