<![CDATA[The research background is based on the need for general insurance companies to improve organizational efficiency, strengthen underwriting process controls, and reduce the potential for policy errors without reducing the workforce. This research aims to analyze the centralization of work processes as a human resource optimization strategy at PT MNC Asuransi Indonesia. This study uses a qualitative approach with a case study method. Data were obtained through questionnaires to nine informants, open-ended responses, documentation, and limited observation. The research results show the centralization of underwriting approval and policy checking at the Head Office is considered relevant to clarify the division of roles between branch offices and the Head Office, strengthen technical functions, improve internal control, and support the implementation of Good Corporate Governance principles. The overall average questionnaire result was 4.27 or in the strongly agree category. The efficiency and internal control dimensions obtained a score of 4.30, while the overall assessment obtained a score of 4.44. However, the implementation of centralization still faces challenges in the form of the need for technology systems, SOPs, checklists, SLAs, internal communication, and periodic evaluations. This study concludes that centralization of work processes can be an effective HR optimization strategy if implemented proportionally and supported by the readiness of systems, procedures, and HR competencies.]]>
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