Journal of Social Research
Vol. 5 No. 9 (2026): Journal of Social Research

The Effects of Service Quality, Experiential Marketing, Student Engagement, and Learning Quality on Student Loyalty Through Student Satisfaction in Extracurricular Dance Activities

Deva Caren Anjali Mujianto (Universitas PGRI Adi Buana)
Edy Sulistiyawan (Universitas PGRI Adi Buana)
Tony Susilo Wibowo (Universitas PGRI Adi Buana)



Article Info

Publish Date
28 Aug 2026

Abstract

Educational institutions increasingly need to provide high-quality, engaging, and meaningful extracurricular experiences to enhance student satisfaction and loyalty. This study aimed to examine the effects of service quality, experiential marketing, student engagement, and learning quality on student loyalty, with student satisfaction as a mediating variable, in extracurricular dance activities at SD Bisma 2 Surabaya. A quantitative associative-causal research design using a cross-sectional survey approach was employed. The study involved the entire population of 85 active students through a total sampling technique. Data were collected using a five-point Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The results showed that service quality, experiential marketing, student engagement, and learning quality had positive and significant effects on student satisfaction and student loyalty. Student satisfaction also had a positive and significant effect on loyalty and partially mediated the relationships between all four exogenous variables and student loyalty. Student engagement was the strongest predictor of student satisfaction, while student satisfaction was the strongest predictor of student loyalty. The model explained 70.3% of the variance in student satisfaction and 78.9% of the variance in student loyalty. These findings confirm that strengthening student engagement, learning quality, service quality, and positive extracurricular experiences can sustainably improve student loyalty within elementary school extracurricular education programs.

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Journal Info

Abbrev

ijsr

Publisher

Subject

Humanities Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

Description

The Journal of Social Research is a double blind peer-reviewed academic journal and open access to social and scientific fields. The journal is published monthly by International Journal Labs. The Journal of Social Research provides a means for sustained discussion of relevant issues that fall ...