The development of information technology in healthcare services encourages hospitals to implement information systems that can support fast, accurate, effective, and integrated data management and services. The Hospital Management Information System (SIM-RS) is an important tool to support service processes, from patient registration, medical records, clinical services, pharmacy, laboratory, to reporting and decision-making. RSAD Level III Brawijaya Surabaya is a hospital located at Jalan Kesatriyan No. 17, Sawunggaling, Wonokromo District, Surabaya, offering various top services such as phacoemulsification, urology endoscopy, 160-slice CT Scan, 4D ultrasound, medical check-ups, and echocardiography. The use of Hospital Information Systems (SIM-RS) is becoming increasingly important along with the obligation to implement Electronic Medical Records (RME) based on Ministry of Health Regulation No. 24 of 2022. This regulation emphasizes the security, confidentiality, integrity, and availability of medical record data. Additionally, EMRs in healthcare facilities are guided to be integrated with the SATUSEHAT platform. This article discusses the role of SIM-RS in improving service quality at RSAD Level III Brawijaya Surabaya, especially in terms of service efficiency, information availability, patient safety, data management, and quality evaluation.
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