MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis
Article in Press

Organizational Development in Transforming Banking Work Culture in The Digital Era

Cindy Sangri Kinanti (Airlangga University)
Rachmad Ari Fattah (Airlangga University)
Arif Firmansyah (Airlangga University)



Article Info

Publish Date
30 Aug 2026

Abstract

Digital transformation drives changes in business models, work culture, and organizational processes within the banking industry, requiring an Organization Development (OD) approach to ensure effective and sustainable change. This study aims to analyze the OD process in transforming banking work culture in the digital banking era. The methodology employs a Systematic Literature Review (SLR) based on the PRISMA framework, examining 57 scientific articles published between 2021 and 2026 sourced from Scopus, ScienceDirect, Emerald, Springer, and Google Scholar. The findings indicate that successful work culture transformation is driven by digital leadership, employee engagement, organizational agility, change management, employee involvement, organizational learning, and human process intervention. Conversely, resistance to change, low employee digital readiness, and organizational culture misalignment emerge as primary challenges. This study develops a conceptual framework integrating drivers, OD processes, interventions, and transformation outcomes, serving as a reference for theoretical advancement and practical implementation of work culture transformation in the banking sector.

Copyrights © 2026






Journal Info

Abbrev

MUQADDIMAH

Publisher

Subject

Economics, Econometrics & Finance

Description

MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis presents actual studies on the field of management and business in the perspective of conventional economics and sharia economics. These studies are expected to enrich scientific treasures in the field of management and business so that ...