Jejak digital: Jurnal Ilmiah Multidisiplin
Vol. 2 No. 5 (2026): AGUSTUS-SEPTEMBER

Pengaruh Online Customer Review dan Brand Trust Terhadap Minat Beli Parfum Queen Evangeline di Jakarta Timur

Adnan Faishol Aur (Universitas Bina Sarana Informatika)
Chanissa Purwaningrum (Universitas Bina Sarana Informatika)



Article Info

Publish Date
01 Sep 2026

Abstract

This study aims to analyze the influence of online customer reviews and brand trust on purchase intention for Queen Evangeline Parfum White Sakura products in East Jakarta. The study utilizes the concepts of online customer reviews, brand trust, and purchase intention as its analytical framework. A quantitative approach employing a survey method was used. Primary data were obtained by distributing Likert-scale questionnaires to 96 respondents selected via purposive sampling, while secondary data were gathered through documentation studies. Data analysis was conducted using SPSS, involving tests for validity, reliability, classical assumptions, t-tests, F-tests, the coefficient of determination, and multiple linear regression. The results indicate that online customer reviews have a positive and significant effect on purchase intention, with a calculated t-value of 4.844 and a significance level of 0.000. Brand trust also has a positive and significant effect on purchase intention, with a calculated t-value of 4.879 and a significance level of 0.000. Simultaneously, both variables exert a positive and significant influence on purchase intention, with a calculated F-value of 20.435 and a significance level of 0.000. The coefficient of determination is 30.5%. Thus, improving the quality of customer reviews and brand trust can drive an increase in purchase intention for the product. In conclusion, Online Customer Review and Brand Trust play a role in increasing Purchase Intention. Therefore, the company is advised to improve the quality of customer reviews, respond effectively to customer complaints, and maintain product quality, safety, and brand trust.

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Journal Info

Abbrev

jejakdigital

Publisher

Subject

Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

Jurnal Ilmiah Multidisiplin adalah jurnal elektronik dan cetak Open Access Journal yang diterbitkan oleh Indo Publishing setiap 6 kali dalam setahun menyediakan forum untuk mempublikasikan artikel penelitian asli, artikel review dari kontributor, dan berita teknologi baru mencangkup multidisiplin ...