<![CDATA[This study aims to analyze the effect of inpatient insurance registration administration service quality and inpatient room facilities on inpatient satisfaction at EMC Pulomas Hospital. The study used a quantitative approach with a descriptive-associative design. The population consisted of 1,942 insured inpatients during January–December 2025, and the sample was 96 respondents determined using the Slovin formula and simple random sampling. Data were collected through observation, interviews, documentation, and questionnaires using a five-point Likert scale. Data analysis included validity, reliability, classical assumption tests, multiple linear regression, t-test, F-test, and coefficient of determination using SPSS. The results show that inpatient insurance registration administration service quality has not significant effect on patient satisfaction (t = 0.830; Sig. = 0.409), while inpatient room facilities have a positive and significant effect (t = 2.918; Sig. = 0.004). Simultaneously, both independent variables significantly affect patient satisfaction (F = 21.914; Sig. = 0.000). The Adjusted R Square of 0.306 indicates that 30.6% of the variation in patient satisfaction is explained by the two variables, while 69.4% is explained by other factors outside the research model. Hospitals are advised to prioritize improving patient care facilities, optimizing administrative services, and conducting periodic patient satisfaction surveys.]]>
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