Advances in Human Resource Management Research
Vol. 4 No. 3 (2026): June - September

Analysis Capability Dynamics of E-Commerce MSMEs in Adopting Generative AI Technology for Content Strategy Efficiency Creative

Anthonius S. Hutabarat (Universitas Bina Nusantara, Jakarta, Indonesia)
Dewi Tamara (Universitas Bina Nusantara, Jakarta, Indonesia)
Irawan R D Budianto (Universitas Mitra Bangsa, Jakarta, Indonesia)
Yulianah Yulianah (Universitas Kebangsaan Republik Indonesia, Bandung, Indonesia)



Article Info

Publish Date
02 Sep 2026

Abstract

Purpose: This study aims to examine how dynamic capabilities—detecting, utilizing, and transforming—mediate the adoption of Generative Artificial Intelligence (Generative AI) to optimize content marketing strategies among culinary Micro, Small, and Medium Enterprises (MSMEs) in Jatinangor. Research Method: A qualitative descriptive approach with a multiple case study design was employed to explore how culinary MSMEs integrate Generative AI into content marketing while addressing digital and resource constraints. Results and Discussion: The findings show that detecting capability develops organically through a bottom-up process, with creative staff acting as information gatekeepers. This capability is reflected in tactical budgeting for premium AI accounts and independent experimentation. Transforming capability emerges by restructuring conventional workflows into a human–AI hybrid model, in which AI generates ideas and drafts, while creative staff perform cultural and local curation. This integration reduces content production time by 50%–60% without compromising brand authenticity or local identity. Implications: Generative AI serves as a capability enhancer, increasing creative productivity and supporting digital creativity among resource-constrained MSMEs. Originality: This study contributes by explaining Generative AI adoption through a dynamic capabilities perspective and demonstrating how human–AI collaboration enables productive yet culturally authentic content marketing at the micro-business level.

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Journal Info

Abbrev

AHRMR

Publisher

Subject

Economics, Econometrics & Finance

Description

Founded in 2023, Advances in Human Resource Management Research publishes original research that promises to advance our understanding of Human Resource Management over diverse topics and research methods. This Journal welcomes research of significance across a wide range of primary and applied ...