<![CDATA[Burnout is an increasingly prominent psychological concern among Generation Z employees in the service sector. However, the roles of personality characteristics and internal psychological resources in explaining burnout remain insufficiently understood, particularly within collectivistic cultural contexts. This study examined the associations of grandiose narcissism and vulnerable narcissism with burnout, while testing the mediating role of self-compassion. A quantitative correlational study with a cross-sectional design was conducted among 227 Generation Z employees working in the service sector. Data were analysed using a general linear modelling framework to estimate the direct and indirect relationships among the study variables. The results showed that vulnerable narcissism was the strongest positive predictor of burnout, both directly and indirectly through lower self-compassion. In contrast, grandiose narcissism demonstrated a comparatively weaker association with burnout. Self-compassion was negatively associated with burnout and significantly mediated the relationship between vulnerable narcissism and burnout; however, it did not mediate the relationship between grandiose narcissism and burnout. The proposed model demonstrated substantial explanatory power, accounting for 69% of the variance in burnout, with a very large effect size (R² = .69, f² = 2.23). These findings highlight the importance of internal psychological resources in understanding burnout and suggest that strengthening self-compassion may represent a relevant psychological strategy for reducing burnout vulnerability among Generation Z employees in the service sector.]]>
Copyrights © 2026
