ORGANIZATIONAL LEARNING AND DIGITAL PROCESS INTEGRATION IN MSMEs: BUILDING CAPABILITY FOR SUSTAINABLE TRANSFORMATION

Adang Haryaman (Universitas Logistik dan Bisnis Internasional)
Nia Riana (Universitas Widyatama, Bandung, 40124, Indonesia)

Jesocin : Journal of Economics, Accounting, Business, Management, Engineering and Society
Vol. 2 No. 2 (2025): Jesocin - February

This conceptual paper develops an integrative framework for organizational learning and digital process integration in micro, small, and medium enterprises (MSMEs). It synthesizes established literature on the resource-based view, dynamic capabilities, organizational learning, absorptive capacity, social capital, resilience, and entrepreneurial ecosystems. The analysis explains how digital workflow integration, employee learning, data discipline, process ownership, and continuous improvement can be organized into proportionate managerial routines. No primary survey, interview, experimental, or statistical data are claimed. The framework proposes diagnosis, capability mapping, bounded experimentation, evidence review, governance, resource reconfiguration, and learning retention as a cumulative cycle. Implications are developed for owner-managers, support institutions, and future empirical research