International Humanities and Applied Science Journal
Vol. 9 No. 2 (2026): IHASJ VOLUME 9, ISSUE 2, 2026

THE INFLUENCE OF BRAND AMBASSADOR, BRAND IMAGE AND BRAND LOYALTY ON PURCHASE DECISIONS ON THE TOKOPEDIA MARKETPLACE

Serlly Melia yunita (Unknown)
Janfry Sihite (Universitas Mercu Buana)



Article Info

Publish Date
04 Sep 2026

Abstract

This study examines the effects of brand ambassador, brand image, and brand loyalty on purchase decisions among Generation Z users of the Tokopedia marketplace in East Jakarta. Consumer-based brand equity provides the theoretical perspective for integrating the three predictors. A causal quantitative design was applied to 230 respondents selected through purposive sampling. Data were collected through a five-point Likert-scale questionnaire distributed via Google Forms and analyzed using partial least squares structural equation modeling in SmartPLS 4.1. The measurement model satisfied the requirements for convergent validity, discriminant validity, and internal consistency. The structural model explained 62.6% of the variance in purchase decisions and demonstrated predictive relevance (Q²predict = 0.613). Brand image had the strongest positive effect (β = 0.410; p < 0.001), followed by brand ambassador (β = 0.329; p < 0.001), while brand loyalty had the smallest but significant effect (β = 0.157; p = 0.004).

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Journal Info

Abbrev

ihasj

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Library & Information Science Social Sciences

Description

International Humanities and Applied Science Journal (IHASJ), published online version, is a peer-reviewed journal published three times a year (April, August, and December) by the International Class of Universitas Mercu Buana. IHASJ is intended to be the journal for publishing articles reporting ...