<![CDATA[Recruitment and selection are strategic processes that determine the quality of human capital, especially in technical service companies that require specific competencies. However, recruitment problems may occur when applicant competencies do not match organizational needs, and limited studies have examined this issue through a Business Process Improvement approach in the Indonesian technical service context. This study aims to analyze the existing employee recruitment and selection process at PT Esajaya Karya Grup, identify the main problems affecting candidate suitability, and develop a recommended process improvement model. This research used a qualitative case study approach. Data were collected through semi-structured interviews with informants involved in the recruitment process and analyzed using open coding, axial coding, and selective coding. The improvement analysis was conducted using three phases of Business Process Improvement: organizing for improvement, understanding the process, and streamlining. The findings reveal several problems, including unclear job requirements, scattered applicant data, limited technical assessment, delayed communication, and the absence of an integrated recruitment system. The recommended process includes job requirement validation, recruitment database usage, competency-based screening, technical tests, scoring matrices, and automated notifications. These findings imply that recruitment should be managed as an integrated, transparent, and competency-oriented business process.]]>
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