Digitalisasi Evaluasi Layanan Melalui Perancangan Prototipe Kotak Saran Digital Dan Rating Kepuasan Pada Dinas Pendidikan Kabupaten Nabire

Rani, Rati
Prayitno, Gunawan

Jurnal Teknologi dan Informatika
Vol. 4 No. 1 (2026): Agustus : Jurnal Teknologi dan Informatika

Public service evaluation requires a feedback mechanism that is accessible, documented, and useful for service improvement. The Education Office of Nabire Regency needs a digital platform to integrate public suggestions and service satisfaction ratings. This community service activity aimed to assist the partner in designing a prototype of a web-based digital suggestion box and service satisfaction rating system. The activity was carried out through partner needs identification, digital solution design, prototype development, limited internal testing, preparation of usage guidelines, and follow-up assistance planning. The result was a web-based prototype consisting of suggestion submission, satisfaction rating, media upload, admin dashboard, suggestion management, rating summary, and report features. Since the application has not yet been tested operationally by the partner, the result is positioned as an initial digital solution that requires partner trials and further assistance. This activity provides a practical basis for developing digital public service evaluation at the Education Office.