Indonesian Journal of Innovation Studies
Vol. 27 No. 2 (2026): April

Marketing Management Development Strategy of SMP Muhammadiayah 3 Kutorejo Based on The Delta Model: Strategi Pengembangan Manajemen Pemasaran SMP Muhammadiayah 3 Kutorejo Berbasis The Delta Model

Mokhammad Nafiudin (Program Studi Manajemen Pendidikan Islam, Universitas Muhammadiyah Sidoarjo)
Ida Rindaningsih (Program Studi Manajemen Pendidikan Islam, Universitas Muhammadiyah Sidoarjo)



Article Info

Publish Date
02 Sep 2026

Abstract

General Background: Islamic educational institutions face increasing competition and changing community needs, requiring structured marketing management. Specific Background: SMP Muhammadiyah 3 Kutorejo experiences fluctuations in new student enrollment amid competition from surrounding schools. Knowledge Gap: The school requires a structured marketing development approach that addresses product, customer, and relationship dimensions. Aims: This study formulates a marketing management development strategy using The Delta Model and identifies related challenges and opportunities. Results: Using an exploratory descriptive qualitative approach through interviews, observations, and documentation, the study identifies three strategic pillars: Best Product, Total Customer Solution, and Lock-In. Challenges include diverse student input, resource requirements, competition, economic conditions, and public concerns regarding Muhammadiyah, while opportunities include flagship programs, optimal services, social media publication, and community relationships. Novelty: The study applies the three-pillar framework to the specific context of SMP Muhammadiyah 3 Kutorejo. Implications: Integrated implementation supports planned promotion, quality programs, customer relationships, and a sustainable educational ecosystem. Key Findings Highlights Best Product integrates Qur’anic learning, tahfidz, religious activities, and inclusive education. Customer-oriented services address parents’ educational needs through involvement and quality services. Alumni networks, social media, and partnerships support long-term community relationships. Keywords : Development Strategy, Marketing Management, The Delta Model, Educational Marketing, Customer Relationship

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Journal Info

Abbrev

ijins

Publisher

Subject

Computer Science & IT Education Engineering Law, Crime, Criminology & Criminal Justice

Description

Indonesian Journal of Innovation Studies (IJINS) is a peer-reviewed journal published by Universitas Muhammadiyah Sidoarjo four times a year. This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global ...