<![CDATA[This study aims to assess the effectiveness of a smart government scheduling system and its influence on user satisfaction in municipal public administration, translating the findings into a quantitatively weighted SWOT framework for strategic decision-making. A quantitative descriptive design was employed, collecting survey data from citizens and administrative staff, which were processed through Internal and External Factor Analysis Summary (IFAS–EFAS) matrices and plotted on a SWOT Cartesian diagram. Results show a total IFAS score of 1.203 (Strengths = 4.286; Weaknesses = 3.083) and EFAS score of 1.900 (Opportunities = 3.600; Threats = 1.700), positioning the system in Quadrant I, indicating an Aggressive (SO) strategy. Strengths lie in interface intuitiveness and stability, while unresolved reliability issues and network dependency remain key concerns. These findings imply that municipalities should pursue growth-oriented digital investment while addressing technical and infrastructural vulnerabilities. The study confirms that quantitative SWOT analysis offers a replicable, evidence-based tool for evaluating smart government systems.]]>
Copyrights © 2027
