<![CDATA[Protection services for women and children who are victims of violence in Banten Province still face various challenges, such as high rates of violence, limited human resources, low public awareness regarding case reporting, and suboptimal inter-agency coordination. The UPTD PPA (Technical Implementation Unit for the Protection of Women and Children) under the Banten Province DP3AKKB (Agency for Women's Empowerment, Child Protection, Population Control, and Family Planning) delivers services comprising complaint handling, support/accompaniment, outreach, referrals, and victim recovery, in accordance with prevailing regulations. This study aims to describe the implementation of protection services for women and child victims of violence, identify supporting and inhibiting factors, and analyze efforts to improve service quality. A descriptive qualitative method was employed. Data were collected through observation, in-depth interviews with the Head of the UPTD PPA, service staff, and community members, as well as a review of relevant documents. Data analysis involved data reduction, data presentation, and conclusion drawing, utilizing source triangulation. The results indicate that services have been implemented—covering complaint intake, assessment, support, referral, and recovery—in accordance with established procedures. Implementation is supported by a clear legal framework, staff commitment, and collaboration with relevant agencies. However, obstacles remain, specifically limited human resources, low levels of public reporting, and suboptimal inter-agency coordination. Overall, the services have functioned reasonably well, helping victims access protection, support, and recovery tailored to their needs. Enhancing staff capacity, coordination, and public outreach is essential to ensure services become increasingly effective, optimal, and sustainable.]]>
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