Journal of Scientific Research, Education, and Technology
Vol. 5 No. 3 (2026): Vol. 5 No. 3 2026

Determinants of Organizational Citizenship Behavior Through Organizational Commitment

Haniva Dela Gusta (Master of Management Program, Faculty of Economics and Business, Universitas Negeri Padang, Indonesia)
Muhammad Oceano Fauzan (Master of Management Program, Faculty of Economics and Business, Universitas Negeri Padang, Indonesia)



Article Info

Publish Date
02 Sep 2026

Abstract

This study investigates how job satisfaction, perceived organizational support, and person-job fit shape organizational citizenship behavior through organizational commitment among civil servants of the West Sumatra Regional Police. A quantitative survey was conducted with 182 respondents selected using proportionate random sampling. Questionnaire data were examined with Partial Least Squares Structural Equation Modeling in SmartPLS 4. The measurement model satisfied convergent validity, discriminant validity, and construct reliability requirements. All direct relationships were positive and significant: job satisfaction, perceived organizational support, and person-job fit predicted both organizational commitment and organizational citizenship behavior, while organizational commitment also predicted organizational citizenship behavior. The indirect effects through organizational commitment were significant for all three antecedents, indicating partial mediation because the corresponding direct paths remained significant. The model explained 67.5% of the variance in organizational commitment and 77.2% of the variance in organizational citizenship behavior. These findings show that employee-organization reciprocity and employee-job compatibility operate together in strengthening discretionary contributions in a public-sector policing context.

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Journal Info

Abbrev

jrest

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Education Engineering Social Sciences

Description

FOCUS AND SCOPE JSRET (Journal of Scientific Research, Education, and Technology) encourages scientific and technological research, particularly with regard to Indonesia, but not just in terms of authorship or regional coverage of current issues. Scientists, instructors, senior researchers, project ...