Anakes: Jurnal Ilmiah Analis Kesehatan
Vol. 12 No. 1 (2026): ANAKES: Jurnal Ilmiah Analis Kesehatan

Pengaruh Persepsi Penerapan Keselamatan Pasien, Kualitas Pelayanan, dan Implementasi Nilai-Nilai Syariah terhadap Persepsi Kepuasan Layanan Rumah Sakit pada Mahasiswa STIKes Widya Dharma Husada Tangerang

Fitriyati Irviana (STIKes Widya Dharma Husada, Tangerang, Indonesia)



Article Info

Publish Date
30 Mar 2026

Abstract

This study analyzes the statistical associations of perceived patient-safety implementation, service quality, and implementation of Sharia values with perceived hospital-service satisfaction among students of STIKes Widya Dharma Husada Tangerang. The outcome construct was revised to clarify that respondents were students rather than patients; therefore, it is not interpreted as direct patient-reported satisfaction. A quantitative cross-sectional survey was conducted among 50 students selected purposively based on their knowledge of health services and patient safety. Data were collected using a five-point Likert questionnaire and analyzed using multiple linear regression. All questionnaire items met item-validity criteria, and construct reliability was high (Cronbach's alpha=0.879-0.932). The regression model was significant, F(3,46)=120.284, p<0.001, R²=0.887, adjusted R²=0.880. Perceived patient-safety implementation was not significantly associated with perceived service satisfaction (B=-0.201; β=-0.170; p=0.089), whereas service quality (B=0.367; β=0.589; p<0.001) and implementation of Sharia values (B=0.699; β=0.637; p<0.001) showed positive significant associations. Sharia-value implementation had the largest standardized beta. The Kolmogorov-Smirnov residual test yielded p=0.001, indicating that the normality assumption was not met; inferential findings therefore warrant cautious interpretation. The findings highlight the importance of service interactions and Sharia-oriented values in shaping students' evaluations of hospital-service satisfaction but should not be generalized as patient-reported satisfaction. Keywords:       Patient Safety, Service Quality, Sharia Values, Service Satisfaction, Health Students

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Journal Info

Abbrev

anakes

Publisher

Subject

Biochemistry, Genetics & Molecular Biology Health Professions Immunology & microbiology Medicine & Pharmacology

Description

Jurnal Ilmiah Analis Kesehatan merupakan jurnal yang berisi tentang artikel ilmiah dalam bidang ilmu analis kesehatan yang dilakukan oleh dosen maupun mahasiswa serta para ...