Risk Management In Building Maintenance To Ensure The Continuity Of Training Services At The Malang City Department Of Education And Culture

Zahra Salma Madinah (State University of Malang, Indonesia)
Teguh Triwiyanto (State University of Malang, Indonesia)

Proceedings Series of Educational Studies
2026: International Conference of Research Innovation and Technology on Elementary Education (ICRITE

This study aims to examine building maintenance risk management to ensure the continuity of training services at the Malang City Education and Culture Office. A qualitative approach with a case study design was used in the research procedure. Semi-structured in-depth interviews, participatory observation, and documentation were used as data collection methods. Data analysis was conducted through data reduction, data presentation, and conclusion formulation, using source triangulation to ensure data validity. The research findings show that building maintenance risk management occurs in four stages: planning, which involves creating an asset inventory and setting maintenance priorities based on the budget; organization, which involves collaboration between the asset management team and the technical team; implementation, which includes routine inspections, repairs, and emergency procedures; and monitoring and evaluation, which includes annual performance reviews. The main problems are the absence of a separate risk management unit and the lack of a database that systematically records damage history. In conclusion, building maintenance risk management needs to be improved by forming a structured risk management team and a risk-based maintenance information system. This will help ensure that training services are available in the long term.