Riau Journal of Empowerment
Vol 8 No 2 (2026)

Pemberdayaan staf operasional klinik kecantikan melalui pendampingan penerapan sistem informasi manajemen klinik digital

Hanif Darussalam (Universitas Teknologi Digital)



Article Info

Publish Date
24 Aug 2026

Abstract

Beauty clinics as small and medium aesthetic health-service businesses often face fragmented administration, scheduling, service-history recording, inventory control, and reporting. This article aims to describe an empowerment program for clinic operational staff through assisted implementation of a digital clinic management information system as a downstream application of digital transformation research. The method consisted of needs assessment, feature-use training, workflow mentoring, and achievement evaluation using surveys and interviews. The target group was operational staff from ten beauty clinics using the digital system; the evaluation involved 120 respondents and nine informants. The results indicate that perceived digital transformation, operational efficiency, and operational performance were in high to very high categories. The evaluation model shows a positive effect of digital transformation on operational efficiency and clinic performance, with efficiency acting as a partial mediator. Interviews confirmed practical changes, including faster registration, more accurate data, improved staff coordination, and the initial use of data-driven operational decisions. This program contributes to strengthening digital capacity among beauty clinics and offers an appropriate-technology mentoring model for aesthetic service businesses.

Copyrights © 2026






Journal Info

Abbrev

raje

Publisher

Subject

Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Education Social Sciences

Description

Riau Journal of Empowerment is a journal containing a collection of articles on community service activities by academics and practitioners. The scope of Riau Journal of Empowerment is the result of service activities for society empowerment from various disciplines. ...