Jurnal Manajemen Kreatif dan Inovasi
Vol. 4 No. 3 (2026): Juli : Jurnal Manajemen Kreatif dan Inovasi

Pengaruh Lingkungan Fisik dan Kualitas Layanan Petugas terhadap Kepuasan Pasien pada Pusat Kesehatan Masyarakat (PUSKESMAS) Sumbang Kecamatan Curio Kabupaten Enrekang

Nhada Nhada (Unknown)
Nurman Nurman (Unknown)
Burhanuddin Burhanuddin (Unknown)
Agung Widhi Kurniawan (Unknown)
Rahmat Riwayat Abadi (Unknown)



Article Info

Publish Date
31 Jul 2026

Abstract

This study aims to analyze the influence of the physical environment and the service quality of health center staff on patient satisfaction at the Sumbang Community Health Center (Puskesmas), Curio District, Enrekang Regency. This research employed a quantitative approach using a survey method through questionnaires distributed to respondents. The study population consisted of all patients of Puskesmas Sumbang in 2024, totaling 4,968 individuals, with a sample of 100 respondents determined using the Slovin formula. Data analysis techniques included instrument testing, classical assumption tests, multiple linear regression analysis, and hypothesis testing processed using IBM SPSS Statistics version 27. The results show that the physical environment and service quality of health center staff have a positive and significant effect on patient satisfaction. Multiple linear regression analysis indicates that improvements in the physical environment and staff service quality increase patient satisfaction. The coefficient of determination shows that 56.7% of patient satisfaction can be explained by these two variables, while the remaining percentage is influenced by other factors outside the research model.

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Journal Info

Abbrev

jmki-widyakarya

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Fokus Jurnal Manajemen Kreatif dan Inovasi berfokus pada publikasi karya ilmiah di bidang manajemen yang menekankan pada kreativitas, inovasi, dan kewirausahaan dalam konteks organisasi, bisnis, industri kreatif, dan sektor publik. Jurnal ini bertujuan mendorong pengembangan teori dan praktik ...