<![CDATA[This study aims to analyze the customs clearance process, identify the causes of demurrage charges, and determine the stages at PT Varia Usaha Dharma Segara that carry the highest risk of incurring such charges. A qualitative descriptive method was employed, utilizing data collection techniques such as observation, interviews, and document review. Data analysis involved data reduction, data presentation, and conclusion drawing, with validity verified through triangulation. The results indicate that while the customs clearance process generally complies with customs regulations, delays in receiving the original Bill of Lading (B/L) are the primary cause of demurrage charges; these delays hinder the issuance of the Delivery Order (DO), causing container release to exceed the allotted "free time." The stages involving the receipt of the original B/L and the processing of the DO pose the greatest risk of incurring demurrage charges. Therefore, improved coordination and document monitoring are required to minimize delays in the import process.]]>
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