<![CDATA[The Election Supervisory Agency of the Republic of Indonesia (Bawaslu) has utilized advancements in information technology through the launch of the Election Violation Handling Information System (Sigap Lapor) as a public service innovation aimed at improving public access to electoral justice. This application is expected to facilitate the reporting of alleged election violations in a faster, more effective, and transparent manner. However, the implementation of Sigap Lapor at the regency and municipal Bawaslu levels has raised several constitutional law issues, particularly regarding the fulfillment of citizens’ constitutional rights to fair and equal public services. This study aims to analyze the public service law dimensions of Sigap Lapor and examine the relationship between the principles of technological accessibility and legal certainty in election violation handling mechanisms. The research employs a normative juridical method using statutory and conceptual approaches. The findings indicate that the use of Sigap Lapor still leaves a legal vacuum, especially concerning the certainty of reporting deadlines when system failures occur on the central server. Furthermore, fully digital reporting requirements have the potential to discriminate against communities with limited access to technology and inadequate digital literacy. Therefore, synchronization and revision of Bawaslu regulations are necessary through the development of new electronic operational standards that include system failure mitigation mechanisms to ensure the protection of constitutional rights and legal certainty for election violation reporters.]]>
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