This study aims to analyze Generation Z students’ perceptions of digital technology use in the Fundamentals of Office Management and Business Services (DDMPLB) course and to identify barriers to its implementation at SMKN 10 Semarang. A qualitative approach with a case study design was employed. The participants consisted of eight students and one teacher selected through purposive sampling. Data were collected through semi-structured interviews, classroom observations, and documentation, and analyzed using the Miles and Huberman interactive model. Data validity was ensured through source triangulation. The findings show that students hold positive perceptions of digital technology because it facilitates access to information, clarifies understanding of the material, and increases learning engagement. Within the TPACK framework, the integration of technology, pedagogy, and content is reflected in the use of PowerPoint, learning videos, Google Classroom, and Quizizz. However, implementation still faces constraints such as limited computers, unstable internet connectivity, outdated devices, and varying teacher competence in using technology. The findings also indicate that simple audiovisual media can still strengthen students’ procedural understanding despite limited infrastructure.
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