Jurnal Manajemen Pendidikan
Vol. 11 No. 4 (2026): Regular Issue (In Progress)

PENERAPAN DIGITALISASI LAYANAN PERPUSTAKAAN HUBUNGANNYA DENGAN KEPUASAN PENGUNJUNG

Nadya Fazarizkiani (Universitas Islam Negeri Sunan Gunung Djati, Indonesia)
Wahyu Hidayat (Universitas Islam Negeri Sunan Gunung Djati, Indonesia)
Heny Mulyani (Universitas Islam Negeri Sunan Gunung Djati, Indonesia)



Article Info

Publish Date
30 Aug 2026

Abstract

Objective: This study aims to determine the level of digital library service implementation using the Technology Acceptance Model (TAM), identify the level of visitor satisfaction using SERVQUAL theory, and analyze the relationship between digital library service implementation and visitor satisfaction at MAN 1 Kota Bandung. Methods: This study used a quantitative approach with a correlational descriptive method. The population consisted of 836 students, with a sample of 90 respondents selected using the Slovin formula and proportional stratified sampling. Results: The research result indicate that the implementation of digital library services is in the “High” category with a mean score of 3.74. Visitor satisfaction is also in the “High” category with a mean score of 3.72. The correlation analysis shows a strong, positive, and significant relationship with a Pearson correlation coefficient of 0.722 (significance<0.0001). Novelty:This research integrates TAM and SERVQUAL models within a Madrasah Aliyah context, which is distinct from secular school contexts often found in previous studies, providing empirical evidence on Islamic educational library management.

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Journal Info

Abbrev

jmp

Publisher

Subject

Education

Description

Jurnal Manajemen Pendidikan mempublikasikan hasil penelitian di bidang pendidikan: Penelitian tindakan sekolah, Penelitian tindakan kelas, Proses pembelajaran, Evaluasi Pembelajaran. Jurnal Manajemen Pendidikan ini terbit 3 periode dalam 1 tahun yaitu Bulan April, Agustus, ...