Jurnal Riset Manajemen
Vol 4 No 3 (2026): September: JURNAL RISET MANAJEMEN (JURMA)

Pengaruh Kualitas Pelayanan, Transparansi, dan Responsivitas Aparatur Desa dalam Meningkatkan Kepuasan Masyarakat di Balai Desa Kedungneng, Kecamatan Losari, Kabupaten Brebes

Citra Mau’idatul Khasanah (Universitas Muhadi Setiabudi)
Slamet Bambang Riono (Universitas Muhadi Setiabudi)
Nur Khojin (Universitas Muhadi Setiabudi)
Muhammad Syaifulloh (Universitas Muhadi Setiabudi)
Nur Aisyah (Universitas Muhadi Setiabudi)



Article Info

Publish Date
13 Jul 2026

Abstract

This study aims to analyze the influence of service quality, transparency, and village officials' responsiveness on community satisfaction at the Kedungneng Village Office, Losari District, Brebes Regency. The research employed a quantitative approach using a survey method. Data were collected through questionnaires distributed to community members who received public services at the village office. The collected data were analyzed using multiple linear regression with the assistance of IBM SPSS Statistics 26 to examine the partial and simultaneous effects of the independent variables. The results indicate that service quality has a positive and significant effect on community satisfaction (t = 2.736; Sig. = 0.007). Transparency also has a positive and significant effect (t = 8.907; Sig. = 0.000), as does the responsiveness of village officials (t = 5.519; Sig. = 0.000). Simultaneously, the three variables significantly influence community satisfaction, with an F-value of 321.406 (Sig. = 0.000). The Adjusted R Square value of 0.839 indicates that 83.9% of the variation in community satisfaction is explained by service quality, transparency, and the responsiveness of village officials, while the remaining 16.1% is influenced by other factors outside the research model. These findings highlight the importance of improving public service quality, strengthening information transparency, and enhancing the responsiveness of village officials to meet community needs, thereby creating effective, accountable, and citizen-oriented public services.

Copyrights © 2026






Journal Info

Abbrev

jurma

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Manajemen Sumberdaya Manusia , Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasional, Manajemen Rantai Pasokan, Corporate Governance, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan ...