<![CDATA[Consumer disputes arise when one party fails to fulfill its obligations or violates laws and regulations. Dispute resolution can be achieved through litigation or non-litigation. Litigation is filed with the district court, while non-litigation is filed with the Consumer Protection and Assurance Agency (BPSK). BPSK’s decision can be overturned by the district court, making it ineffective. This study aims to identify consumer dispute resolution methods based on the principle of efficiency and justice. This research is normative legal research with a conceptual and legislative approach. Secondary Legal materials collection was conducted through literature review. To answer the research questions, a deductive syllogism was used. Richard Posner's Economic Analysis of Law theory served as the major premise, while the minor premise was consumer dispute resolution. The results of the research concluded that, firstly, the BPSK decision was deemed ineffective because it could be overturned by the District Court. Second, so that consumer dispute resolution is effective and efficient based on the principle of fair efficiency, then (1) BPSK decisions are final and binding and can only be annulled if the case being examined is not within BPSK's absolute competence. (2) The option of dispute resolution through court can only be submitted if the dispute value is at least more than 100 million rupiah or 50 million or 20 million. The size of the loss value is determined by the minister of trade, whereas if the loss is less than that amount, dispute resolution can be carried out through BPSK.]]>
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